FAQ
-
General -
General Product -
Product -
Shipping & Returns
Can I modify my order? +
We do apologize that our order management system does not offer option to modify your orders after it has been confirmed. However, you can contact us at 1-800-856-5587 or click here to submit a ticket.
Can I order by phone? +
Yes! You can contact our customer support line by dialing 1-800-856-5587 for both US and international orders. We are available 24/7. One of our friendly customer service representatives would be happy to help you place your order over the phone.
How long does it take to receive my product? +
US Delivery: You will receive your order in the next 5 - 7 business days.
International delivery: You will receive your order in the next 20 - 30 business days, subject to local custom.
Due to some supply chain issues and the COVID-19 situation, we occasionally have additional delays. If you have any questions about your order please contact us at 1-800-856-5587 or click here for email support. We have real live humans here to speak with you 7-days a week.
Well then, how do I order your products? +
Take a quick look at some of our products below. We’ve taken care to formulate our products to serve a wide variety of pain relief needs. Depending on your situation, one may fit the bill nicely for you. When you’re ready, add the product to your cart. Checking out is as simple and pain-free as we could possibly make it.
Well then, how do I order your products? +
Take a quick look at some of our products below. We’ve taken care to formulate our products to serve a wide variety of pain relief needs. Depending on your situation, one may fit the bill nicely for you. When you’re ready, add the product to your cart. Checking out is as simple and pain-free as we could possibly make it.
What is the status of my order? +
Once you've placed your order, you will receive an email on your purchase. Once our team at the warehouse has processed your order, you will receive a second email to let you know that your order is on its way to you.
What if I don’t receive my order? +
Please contact us at 1-800-259-9522 or submit a ticket to us should you not receive your product after 5-7 business days for US delivery.
International delivery will take 20-30 business days, subject to local custom clearance.
You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company.
Can I remove a saved payment method? +
Of course! You can make any changes to your billing info on your Account Page. If you need anything, click here to submit a ticket or email [email protected] – we’re here to help. :)
I can’t login/forgot my password! +
No worries! Email [email protected], and we’ll help you out!
Are your products vegan? +
Some of our products are vegan and some are not. Please check the descriptions on each of our products page to make sure if the product is vegan friendly.
Are your products cruelty-free? +
Yes! Our products are cruelty-free. As part of our commitment to cruelty-free practices, we do not accept any manufacturers or labs that do not uphold the same values.
Where and how should I store Nutriomo Labs products? +
We recommend storing our products in a cool dry place.
What is the recommended age for use of our products? +
All our products are for 18 years and older unless instructed otherwise by your healthcare provider.
Are our products safe? Are there any side effects? +
There were no adverse side effects reported.
Nutriomo Labs™ goes above and beyond to make sure that any product with their name on it follows the strictest quality and purity standards. And we watch the manufacturing process and every step of the way.
Each ingredient is backed by scientific evidence.
This means each active ingredient is based on multiple double-blind, placebo-controlled clinical studies on humans.
What you see on the label is what you get.
We put the exact same ingredient, or a scientifically equivalent ingredient, used in the research into our formulation.
Each product is made in CGMP-certified facilities in the USA.
CGMP stands for Current Good Manufacturing Practices. These are practices that the FDA requires to ensure there is no adulteration.
We make sure that our products are safe.
Using the entirety of scientific literature available today, we make sure that the ingredients and manufacturing of our supplements are safe for the customer.
How do I return a product? +
To grant you the refund for your purchase, we require that you return the bottles (whether used, unused or empty) back to us, to the following address:
ArcticBlast™
NutriomoLabs Returns Centre c/o SISK Fulfillment Service 1900 Industrial Park Road PO Box 463 Federalsburg, MD 21632
Exaflex™NutriomoLabs Returns Centre c/o On Demand Fulfillment 8152 S. Welby Park Dr Ste B West Jordan, UT 84088
SolarMax™NutriomoLabs Returns Centre c/o SISK Fulfillment Service
1900 Industrial Park Road PO Box 463 Federalsburg, MD 21632 Restria™NutriomoLabs Returns Centre c/o SISK Fulfillment Service
1900 Industrial Park Road PO Box 463 Federalsburg, MD 21632 Please also include your Name and Order ID# on a blank piece of paper and place them in the package. Once you have dropped off the returns at the post office/courier of your choice, please click here to get support or call our hotline 1-800-856-5587 to inform us of your return. Do provide us with a picture or screenshot of the postage receipt and/or the returns tracking number. This will expedite the process for us to issue you the refunds soonest possible.When will I receive my refund? +
Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.
After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international orders) for us to receive and process your return.
If you're receiving a refund after we have received your item, it may take an additional 10 - 14 business days for your bank/card issuer to disburse the funds back into your account.
Do You Offer Free Shipping? +
We only offer FREE US Shipping. For international delivery, there is a shipping charge.
US Delivery: You will receive your order in the next 5 - 7 business days.
International Delivery: You will receive your order in the next 20 - 30 business days, subject to local customs.
What is your Shipping Method? +
US and International Delivery: DHL
